Based in Croydon, London, United Kingdom and established since 1990, Focus on Business designs and implements CRM systems that are designed to improve customer gains, interaction and retention processes.

CRM teamWe have developed custom systems for Further Education, Membership & Awarding, Financial Service providers and IT resellers.

We are a leading supplier of CRM systems to the FE sector where our FERMs Foundation CRM – based on Microsoft Dynamics CRM has been implemented in over 30 colleges.

Outside of the UK we have offices in Malaysia and New Zealand.

Apart from our aforementioned specialist areas our experience spanning over 24 years means that we have provided 100’s of solutions to match hugely diverse requirements. This means that we can boast a unique insight into designing and implementing systems to match almost all requirements.

Our Services

Partnering with our Clients

CRM systems are very much about ensuring the user experience is rewarding and that this in turn will ensure that the customer experience is too. We practice what we preach and build our customer relationships around partnering. Our model is based upon a win/win philosophy where both parties achieve their goals and enjoy the experience of working together. To do this we ensure the system will address the core business needs of the organisation but never forget it is most definitely the uptake and continued use by users that will ultimately determine the system’s success.

Our team of qualified, skilled, business centric consultants, project managers, trainers and developers have the necessary expertise and experience to deliver a system that is both fit for purpose and intuitive.