Microsoft CRM is quite simply the fastest and easiest way
to add CRM capabilities to any organization that uses Microsoft Office or Outlook.
Because it was designed to partner with Outlook, Microsoft CRM delivers lower training
costs, broader user adoption, less application-switching, higher productivity, and
an incredibly rapid return on investment. Microsoft CRM can give your employees
direct access to customer information through Microsoft Outlook, enabling access
to the information they need when they need it, in the office or on the road. Microsoft
CRM lets you work the way you want to work with features such as:
Tight integration with Microsoft Office and Outlook, allowing employees to easily
pull information from Microsoft CRM into Office applications such as Microsoft Excel
spreadsheet software and Word.
Quick and easy access to your data through context-sensitive information for populating
forms or taking next steps without changing screens.
Customized workspaces that allow users to create, save, and reuse favorite views
of customer data without the distraction of unneeded information.
Service Calendar that allows service schedulers and dispatchers to schedule activities
by resource, time, or service.
Powerful reporting and analysis tools that make it easy to identify opportunities
and problems at a glance.
Great mobile support that allows field workers to get instant access to customer
data from any personal digital assistant (PDA), laptop, or browser.
Works the way your business does
Microsoft CRM not only slips right into your employees' lives without disruption,
it also adapts easily to your existing business workflow and processes. You or your
information technology (IT) partner can quickly modify application forms, data fields,
and relationships and add new activities and objects without writing a single line
of code. This makes it easy to tailor Microsoft CRM to suit your needs and fit your
business like a glove. You'll also find a number of elegant workflow innovations
that speed use, including next-step suggestions and automatic task assignment. Microsoft
CRM also includes capabilities such as:
A new marketing automation module that makes it easy to build customer or lead lists,
create targeted marketing campaigns, track the progress of those campaigns, and
follow up on campaigns.
Quick Campaign wizard that allows marketers and salespeople to send out e-mail blasts
to targeted lists and track response.
Service scheduling that allows you to centrally manage all aspects of a service
request, from logging and dispatching to tracking and follow-up.
Easy customization of Microsoft CRM to your business workflow by adding custom objects
and activities, designing custom views for different users, and building business
logic into the CRM so that Microsoft CRM automates repetitive tasks, tells users
next steps, sends e-mails, and raises alerts for open items-nothing falls through
the cracks, giving your customers a better experience.
Flexible reporting that enables managers to easily see how your business is doing-CRM
data can be transferred into Microsoft Excel for analysis or into Microsoft SharePoint
Portal Server for updating executive dashboards or collaborating on customer-related
documents.
Focus on Business Limited
Focus House 23-25 Bell Street
Reigate
Surrey
UK
RH2 7AD
Tel +44 (0) 845 2300 447
Fax +44 (0) 845 2300 448
sales@focusonbusiness.co.uk
