GoldMine IP Voice Suite

Integrated Telephony Solutions for GoldMine

FrontRange GoldMine® IP Voice Suite is a comprehensive communications solution that combines the two most powerful customer contact business tools - your phone system and your GoldMine Customer Relationship Management system. It is designed to help businesses deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.

The Power of Two

FrontRange has long provided CRM solutions to increase sales, improve marketing tactics, and help companies analyze and communicate with their best customers and prospects more efficiently. This IP Voice Suite designed from the ground up to provide productivity for the Goldmine users. The GoldMine IP Voice Suite includes an advanced, software-based IP telephone system with Unified Messaging, Auto Attendants, inbound and outbound productivity applications as well as easy to use management.

Benefits

Help your business deliver better customer service with simplified call routing giving inbound callers easy access to GoldMine users and delivering screen pops of caller information

Simplify your outbound calling campaigns with an automated preview dialing application including list management, call distribution, status reporting and calling scripts

Standards based VoIP solutions leverage your existing infrastructure to reduce your overall cost of ownership

Make your business more competitive with a complete, fully integrated solution that reduces implementation costs and an accelerated Return On Investment

Future proofs your business with a software-based communications solution that keeps pace as your changing business requirements by simply updating your system software.

Features

• Click to Dial - Increase GoldMine user productivity by offering click to dial out of GoldMine contact records and with automatic tracking of calling activity in the customer record

• Screen Pops - Help your customers provide better service when inbound calls ring and automatically trigger a screen pop of GoldMine customer information to their desktop PC

• Better Campaign management - Simplify your customer's outbound calling campaigns with an automated preview dialing application (list management, call distribution, status reporting)

• Pop Telemarketing Calling Scripts - Increase effectiveness of outbound calling groups with Automated Script Pops that maximize outbound sales campaign performance

• Powerful VoIP Softswitch - Complete IP business telephone system is included as the foundation of the GoldMine IP Voice Suite

• Unified Voice Messaging - Powerful unified messaging included a part of the GoldMine IP Voice Suite

• Web-based application builder - Change the Auto Attendant messaging to your customers or adjust call routing options with this easy-to-use GUI application

• Integration with business applications - Seamlessly integrates with 6.7 and later version of GoldMine® CRM as standard

• Conversation recording tools - Simply click a button to record appropriate conversations such as a transaction or customer complaint and attach them to customer records for later review

• Self management and reporting - Simplified Web based management and reporting eliminates the need for expensive 3rd party support.

Specifications

• SIP Hardware
  RFC-3261 SIP/2.0 UDP-compliant endpoints such as gateways or phones
  RFC-2833 Telephony Signals compliance is necessary if DTMF recognition is used

• Computer Hardware
  CPU: 2 GHz Intel® Pentium IV or equivalent is the minimum recommended for simple audiotex-like applications on 96 channels; scaling is fairly linear
  512 MB RAM
  2GB HDD
  XGA Monitor 16-bit color 1024 x768 (for Management Console TM)
  100-MBit LAN card and 100MBit switched LAN (or vLAN) with TCP/IP network participation is required

• Required Software
  GoldMine Corporate Edition version 6.7 or higher
  Windows 2000 Professional or Server w/Service Pack 3 or Windows 2003 Server
  TCP/IP configuration (domain membership is recommended, but is not required)
  Internet Explorer 6.0 or higher