Award Winning Service and Support
Built on more than a
decade of service management experience, award-winning HEAT
integrates core service and support components into one complete
solution to reduce costs and drive higher customer satisfaction.
Now expand the power of HEAT and support industry best practices
by easily combining HEAT products or integrating your system
with any of the IT Service Management modules.
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Whats New In HEAT
HEAT 8.0 FAQs
HEAT Service & Support
Affordable, Automated
Service Desk Solution
Reduce costs and elevate service
levels with HEAT Service & Support, the foundation of the
HEAT product suite. Proven and powerful, HEAT Service &
Support is the service desk software that helps
organisations of all types take their service and customer
satisfaction to the next level.
HEAT Self Service
Significantly Reduce Call
Volumes
Increase service desk productivity
by reducing the flood of routine technical issues to your
support center. With HEAT Self Service, customers can search
the knowledge base, submit a new service issue or check the
status of an issue – without adding to your incoming call
volume.
iHEAT
HEAT Access – Anywhere
Accessing HEAT service management
tools has never been easier for on-the-go technicians. With
iHEAT's server-based, thin client computing system,
technicians can access HEAT to view and manage issues via a
Web browser.
HEAT Plus Knowledge
Information You Need, When
You Need It
Now, it's easy to access the full
functionality of GoldMine Corporate Edition from any web
connection or from a local area network (LAN). With
iGoldMine you have real time access to all of your customer
and prospects information. In addition, with iGoldMine you
can also publish Microsoft Word over the Internet rather
than distributing it. iGoldMine Plus has all of the same
functionality as iGoldMine, but can also publish 30 of your
favorite applications over the internet.
HEAT Asset Tracker
Reducing the Cost and
Complexity of Asset Management
Reduce your costs by taking
control of managing your IT assets, software licenses, and
lease agreements. HEAT Asset Tracker simplifies asset
management by providing concise, timely, and detailed asset
information.
HEAT Plus Remote Support Suite
Secure Online Customer
Support
Instantly support the customers on
your network without deploying and maintaining client
software. Powered by LANDesk, HEAT Plus Remote Support Suite
enables fast and easy customer support via the Internet.
HEAT Desktop Manager
Easily Integrate HEAT with
LANDesk
Find new efficiency by integrating
HEAT Service & Support and LANDesk Management Suite (LDMS)
with HEAT Desktop Manager.
HEAT PowerDesk
An Affordable, Practical
Help Desk Solution
Increase customer satisfaction and
reduce costs at the same time, with a powerful, yet
affordable service management solution designed specifically
for growing organisations. Based on award-winning software,
HEAT Power Desk provides top-quality entry-level service.
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