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HEAT PLUS REMOTE SUPPORT SUITE
Secure Online Customer Support Instantly support the customers on your network without deploying and maintaining client software. Powered by LANDesk, HEAT Plus Remote Support Suite enables fast and easy customer support via the Internet.
Benefits
- Increase first-call resolution
- Reduce support costs
- Increase customer satisfaction
- Eliminate installation and maintenance of client software
- Securely protect remote support activities
Features
- LANDesk technology - Enable instant support anywhere, anytime without deploying and maintaining costly client software with firewall-friendly technology that uses SSL-encrypted sessions.
- Incident resolution tools - Utilise remote control, real-time system information, chat, file transfer, remote execute, and reboot for efficient problem solving.
- Reliable application-layer remote control - Eliminate potential conflicts with video drivers.
- On-demand technology - Eliminate costly installation and maintenance of client software by downloading and installing onto the remote PC only when absolutely needed.
- SSL-encrypted - Provide secure support for remote PC's via the Internet.
- Fast installation - Achieve easy-to-use, instant support on your existing infrastructure.
Specifications
- Server Install
OS: Microsoft Windows NT 4.0 SP6a, or Windows 2000 SP3, or Windows XP Professional
Disk Space: 10 MB of free disk space
Memory: At least OS-required minimum RAM
Network connections: At least a 56k TCP/IP network connection (You will receive better performance using DSL, Cable, or a Satellite connection.)
- Console
OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
Disk Space: 5 MB of free space
Memory: At least OS-required minimum RAM
Network connection: At least a 56k TCP/IP network connection
Browser: Microsoft Internet Explorer® 5.0 (version 5.5 or later recommended)
- Client
OS: Windows OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
Disk Space: 500 KB of free space
Memory: At least OS-required minimum RAM
Network connection: At least a 56k TCP/IP network connection
Browser: Microsoft Internet Explorer 4.0 to download the CAB (version 5.5 recommended)
- Resident Client
OS: Microsoft Windows NT 4.0 SP6a, or Windows 2000 SP3, or Windows XP Professional
Disk Space: 500 KB of free disk space
Memory: At least OS-required minimum RAM
Network connections: At least a 56k TCP/IP network connection
- Broker Admin Web site (Secure Configuration only)
Web Server: Microsoft IIS 5.0 or greater
Browser: Microsoft Internet Explorer 5.5 or later, Netscape® Navigator® 6.02 or later, Mozilla 1.0 or later.
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Contact us |
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Focus on Business Limited
Focus House
23-25 Bell Street
Reigate
Surrey
UK
RH2 7AD
Tel +44 (0) 1737 232 215
Fax +44 (0) 845 230 0448
sales@focusonbusiness.co.uk |
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