Sage CRM Mid-Market Edition
Sage CRM MME is an easy to use,
fast to deploy, feature rich, low cost of ownership CRM
solution, designed to introduce the real benefits of CRM to
middle sized companies. Sage CRM MME aggregates individual
and group efforts across sales, marketing and support teams,
making people and companies more efficient at their roles.
It links all departments to a single system that is deployed
across an Internet architecture that inherently provides
efficiencies in terms of deployment, maintenance
and access. Sage CRM MME allows for the pooling of all
transactions and communication history into a single screen,
giving you a 360 degree view of your customer.
Sage CRM MME Can Help Your Company
to:
Improve Sales Performance with
tools that help sales professionals find and retrieve vital
information quickly and easily. Sage CRM MME provides a snap
shot of the sales cycle from first contact to final sale,
allowing sales teams to effectively analyse and manage the
sales pipeline. Quotes and orders can be easily created and
saved so they can be pulled again in the future, saving time
to sell not on administration.
Manage and track every element of
your campaign. View activities, objectives, leads generated
and lead follow-up. You can drill down to specific
activities within a campaign including communications,
opportunities, responses, budget, actual cost and list of
prospects. This in-depth view of your campaigns allows you
to eliminate the guesswork and put your company's marketing
resources to their best use.
Resolve customer issues
efficiently by providing customer service professionals with
user-friendly tools to access relevant customer data
including purchases, call and escalation histories,
interactions, emails and documents sent and received. Armed
with this customer knowledge they can handle customer
queries more efficiently, which in turn enhances and
strengthens the customer experience whilst improving job
satisfaction.
Sage CRM MME provides
organisations with the tools needed to sell more
effectively. It is an easy-to-use application that provides
thousands of sales users ever day with instant access to
diaries, accounts, reports, pipelines, contacts, and call
lists - in short everything sales people need to get their
job done. For an organisation all this information is rolled
up, tracked and reported on, giving continuous, meaningful
and accurate reports on just how a sales organisation is
performing.
Sage CRM MME For Marketing
Sage CRM MME provides powerful
tools for managing, tracking and analysing targeted
marketing campaigns. It is an easy-to-use application that
provides hundreds of marketing users every day with the
tools to target the right customer at the right time,
eliminate guesswork and put your company’s marketing
resources to their best use. Assign, schedule and track
marketing activities and view every detail of each campaign
at a glance.
Sage CRM MME For Customer Care
Sage CRM MME gives customer
service staff the tools to develop real, lasting and
beneficial relationships with customers. There is no better
example of a department where the right technology and
approach can transform a cost to the business into a
potential profit center than in customer service. It is with
this in mind that Sage CRM MME was built to deliver the
functionality, the cost of ownership and the ease of use to
the middle market so that service excellence can be at the
heat of everything.
Developing a series of integrated
systems is the simplest way to realise the hidden value in
your IT investment. Sage has developed links between its
leading products using a new solution based on a leading
edge integration technology called the Sage Application
Integration Server (AIS). Integrated systems mean
eliminating the double entry of customer details. It
provides key financial information to those that need it
allowing customer-facing staff to check immediately on
credit status, to generate orders and quotes or to complete
a transaction on the phone all through a single CRM system.
Using this technology, certified
Business Partners can integrate SalesLogix with a variety of
ERP, accounting and web applications. Additionally, as part
of the solution, standardised integration adapters are
provided for Sage MMS.
|
