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Consultancy
We Focus on your
Business. We explore the areas that are causing issues in the
smooth running of your organisation and examine how we can
provide you with solutions that offer tangible results with a
sensible ROI.
We work with you to create a partnership relationship that
permits us to offer advice and solutions that you can be
confident will provide the outcomes you expect.
Keeping it simple
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Step I |
The start of
building the relationship is achieved by talking with
one of our pre-sales consultants to discuss your
requirements. |
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Step II |
We will provide
an outline priced proposal to provide you with a
solution. |
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Step III |
If you accept our
poposal our consultant(s) will scope the project and put
detail on it. |
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Step IV |
We agree the
scoping, create a project plan, detailing resource and
timescales. |
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Step V |
We implement the
solution. |
Partnering........Your
business is unique!
Many companies use the
expression, partnering. Very few truly understand it. We cannot
provide solutions if we do not work closely with our clients. We
can only offer advice based around our knowledge of systems, our
understanding from the scoping and 15 years experience creating
and working with best business practices. This ignores the fact
that every business is unique!
To really offer the best solutions we need to understand that
uniqueness and partner with you to build systems that create,
enhance, improve or reinforce that accordingly.
Our role is to provide your business with the tools that allow
you to maximise your commercial advantages. We are your
partners!
Training
Our Training facilities
at the Executive Studio are some of the most modern in the
country with rooms that can seat anywhere between 4 and 20
delegates depending on requirements using the latest technology
and Training aids.
The Certified Training Centre is designed to allow organisations
that use GoldMine, HEAT, KnowledgeIntegrity and SageCRM to
refresh and update their staff skill and knowledge of the
product through accessing a comprehensive menu of public
training courses. The topics available, cover every aspect of
the systems possible and are delivered by Certified Trainers.
As well as courses for our core products, we also train
in Crystal Reports. See below for course details
Configuration
Usually we will suggest
adopting a phased approach. System configurations evolve over a
period of time during implementation process.
Your system will be configured to meet the specifications agreed
during the scoping and system design session(s). All fields,
users access rights, toolbars, tables, pop-up tables, activity
and result codes, details etc will be customised to meet your
requirements. All systems are created so that clients are able
to test and review their new system prior to it be applied in a
live environment.
Installation
The software will be
installed on your Network and the configuration applied. All
pc's and laptops will be set up to enable links to word
processing software, e-mail and any other areas that your new
system integrates to. We will provide you with an
agreed checklist to ensure that your system is introduced
correctly into your organisation's IT infrastructure.
Data Migration
It is extremely unusual
for you new system to start with absolutely new data. Typically
organisations all create large volumes of data. When it comes to
populating your new system you will probably find that you need
to import data. This may be from a previous system or from a
variety of sources. These may include Excel spreadsheets, PDA's
etc, Word or legacy system(s).
We will work with you to plan the process and ensure that
disruption to your employees is kept to a minimum. We can
import, clean and de-duplicate records to ensure that
the integrity of data within your system is the very best it can
possibly be. We will also suggest and/or build in routine checks
to ensure that your data remains clean.
In scenarios where the use of live data is required, we offer
‘out of hours' data migration. This can take place at evenings,
weekends or during public holidays.
Bespoke Integration
We have a team of
skilled systems integrators dedicated to extending the
functionality of the systems we provide via bespoke work. We
will liaise with suppliers of complementary systems to develop
any relevant links that are required. Our programming skill sets
include MS-SQL, Oracle, ASP, Delphi , VB, .NET, C#, Java, HTML.
Report Writing
Most systems that deal
with handling customers and/or business process will require
management information reports. We offer a customised
report-writing service. Reports can be produced using either the
application's internal report writer or the Crystal Reports
package. We can also provide public or tailored training in
these products.
Support
When you partner with
Focus on Business you will not just receive a fully customised
system; you will have the continued support of our team of
dedicated staff to advise, aid and help you drive your system to
realise your business goals.
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