Our accelerated implementation for FE organisations, Colleges and Training Providers simplifies CRM and automates processes, reducing risk.
Empower your front line staff and Customer Service agents to resolve cases faster and delight your applicants and learners.
Integrate with LiveChat for a complete customer service platform that delights your applicants and fuels your admissions
Increased productivity
Improve agent productivity with pre-built responses to commonly asked questions. Create accessible knowledge resources to deliver self-service outcomes.
Resolve cases faster
Save time and resolve issues efficiently with FERMS CRM collaboration and automation features. Streamline your frontline Customer Service processes for maximum efficiency and satisfaction levels
Integrate with LiveChat
Make it easy for applicants to get the help and support they want, when and where they want it
Optimise operations
Monitor performance across your service KPIs to identify opportunities for improvement and spot emerging trends.
360° customer view.
Create a complete record of every interaction and case history to enable you to personalise your interactions and consistently delight customers.
Engagement on any platform.
Helping you serve customers wherever they interact, whether it’s live chat, phone, email, or on social.