Microsoft Dynamics CRM

Dynamics 365 is a cloud-based portfolio of business applications from Microsoft that have been designed to help organisations from all sectors improve operational efficiency and reduce business complexity.

The Microsoft Dynamics 365 portfolio also includes applications for sales, marketing, customer service management and recruitment.

Dynamics 365 is a suite of interconnected business applications created to satisfy a wide range of organisational needs. Each application is modular and can be connected with existing tools and systems to extend their capabilities and build a comprehensive business central tech stack.

The cloud applications in Dynamics 365 are designed to be intelligent and connected by data, which allows them to work together and connect many different functions of a business.

Dynamics 365 allows the activities in various business functions to integrate together and centralise organisational data from various sources.  This interconnectivity allows organisations to remove operational data silos providing more collaboration between departments, which in turn, improves overall business efficiency, productivity, output while creating cost efficiencies.

Having access to more customer data from their contact details through to their spending habits, allows organisations to create a more personalised experience when engaging with your audiences.