LiveChat

Benefits of LiveChat

Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections.

By using Live Chat, you can initiate real time conversations with customers and other website visitors to help your leads connect with the right team to find answers to their queries.

Live Chat will allow you to Chat with customers wherever they are, whenever they are engaging with your organisation, even out of business hours.

You can use pre-set criteria within Live Chat to offer answers to FAQs or provide pre-set templates that will be triggered by certain queries’ and offer good signposting to other teams or departments.

Live Chat can be customised to match your business branding and provided with pre-set answers that reflect your business tone, ensuring all interactions are engaging and helpful

Plus, you never have to miss a chat as every Live Chat also offers full integration with Microsoft Dynamics, allowing you to save details of each Live Chat in your CRM system, and attach it to a customer or prospect’s contact record for future reference

Improve conversions and increase sales by deploying live chat on your website

Chat directly within the LiveChat platform

Make it easy for web visitors to get the help and support they want, when and where they want it

Engage with visitors 24/7

Use Live Chat during non-business hours to engage with leads and capture enquiries that can be followed up later by your agents

Never lose a conversation

All chats are saved and stored so you never lose important information or interactions with a customer

Connect with Customers

Using JustChat, you can initiate live chats with customers and other website visitors.

Transfer Support

If you begin chatting with someone and feel like their request would better suit a different team, you can easily pass them on to the right person.

Customise Support

When setting up the live chat widget, you can customise it with your business branding and write canned welcome messages that target different audiences.

Save Inquiries

Every time you engage in a live chat, the conversation will be stored in a centralised inbox for future reference.

Powered by AI

Of course, not every business has the time and resources to respond to every customer chat. But you can easily create chatbots to answer frequently asked questions, set up customer meetings, and more.

Integrate with CRM

JustChat also offers a useful integration with Microsoft Dynamics, allowing you to receive live chat notifications and message customers directly from this platform.